Replacements and Refunds

Sign in within the window

Open every mailbox before the warranty window printed on its listing ends. That window runs from delivery. Signing in never voids the warranty.

What we replace

• A mailbox whose delivered password is refused.
• A mailbox that is blocked, or that Onet stops with a check the delivered details cannot pass.
• A mailbox whose age or verification differs from what the listing states.
• An order paid but not delivered, or paid twice.

How it is settled

With another mailbox from the same listing. Where that listing is sold out, or nothing was delivered, the order amount is refunded.

Exclusions

• Blocks caused by bulk or automated activity, such as mass mailing or scripted logins.
• Codes Onet sends later to the verification number, which does not come with the mailbox.
• Problems that start after the window has closed.
• Orders under a chargeback.

Opening a ticket

Use the ticket button on your order page, name the mailbox, and attach a screenshot of what Onet showed.